Do You Know Where You Live???

Working in circulation I find out more and more how people are just plain stupid.

I know everyone has an off day but being on the other end of the phone each day I seem to see that maybe it just isn't an off day maybe these people really are stupid.

I hear all sorts of dumb things. Like when They want to pay with their credit card and I say OK when you are ready read off your number and they hesitate. As I am impatiently waiting, I can almost hear the gears turning. Then they say to me, "Uh what numbers do your need?"

At this point I am thinking (Have you never used a credit card before?) and then politely say to them, " The numbers on the front of your card." {Duuhhh}

Well the new thing lately is addresses. Due to new postal regulations we need to clean up our mailing lists. We have to make sure all the addresses are correct mailing addresses. Makes sense right? Why would we want to be sending out papers to wrong addresses that will only end up coming back. Or because of having an incorrect address there might be a delay in the delivery of the subscribers paper and they will end up calling me and bitching me out for there wrong doing.

I have well over 100,000 subscribers throughout all the papers we publish so this will take some time to get fixed. But I go through and print out all the invalid addresses and slowly, one by one try to look them up on line. I go through the yellow pages, white pages, 411.com, switchboard, you name it I have been to it. If I can't seem to find an updated address or corrected address I send them out a letter telling them the whole situation.

For the most part I will get back the information I need. But there are always a few that insist we already have their correct address. Some get a little pissy and have to be assholes and say shit like [Give me a break is this wasn't my correct address then how did this letter get to me].

So then I have to dig further and try other resources and other means of getting their correct address. I contact my Customer Service Rep at the main Post Office in Albany.

Jim and I have a special type of relationship. We joke and sometimes just chit chat about other things. This is how we call each other.

But he usually comes through for me and finds my information.

It's just amazing how these people just don't know their correct mailing information. Kinda make me wonder how they live their lives.

Do You Know Where You Live?