Would You Just Shut Up!

Part of my job is to deal with customers on the phone: take subscription orders, cancellations, address changes, and of course complaints.

I have encountered people of all kinds. Some of which feel as if I am their counselor and have the need to explain every little thing to me (Like I care - Pertinent Information Only Please!)

Usually I have 101 things to do, and when the phone rings, I tend to already be int he middle of multi-tasking at least 5 of them. So I tend to be a tad bit impatient when I have to wait for the customer to give me their information or to even spit out what it is I can help them with.

Today was one of those days!

The lady on the other end kept running her mouth. Spitting and sputtering, wouldn't let me get a word in edge wise.

It wouldn't have been so bad if she was able to get a cross to me what the actual problem was but because she kept bouncing around from one thing to another I couldn't get straight what I needed to do.

Each time I tried to get a word in so I could look up her account she would cut me off and start jibber jabbering.

I was already in a irritated mood, so by the 3 or 4th time of her cutting me off and not getting anywhere I just had to cut her off.

"Would You Just Shut Up!!!!!" was what I was thinking but thankfully I had more restraint and held my tongue.

First I had to "Whoa" her to shut her up and make her stop talking and that even took me a few minutes to accomplish. I told her that she was just bouncing around so much in what she was telling me that she wasn't helping me out to fix her problem and that if she would just let me ask her what I need to know and just answer my questions that it would get done a lot faster!

I know - sounded slightly rude but I couldn't help it.

It was amazing how easily it was all taken care of once she shut the hell up!

She sounded a bit shocked and possible hurt that I said that to her but it was the truth and she will deal. She may even have been embarrassed about her rambling of an insane woman.

So if for any reason you need to call me. Make sure you already know what you are going to say, have all your information ready and at hand and please . . . . Pertinent Information ONLY!