Take This Paper and Shove It!

I've had this one customer (Joseph Jaswell) over the past 4 days call me three times!!!

His complaint was that he was not receiving his paper. I tried explaining to him what the problem was but he just wasn't listening. He insisted that it was me that was holding his paper and not sending it out. "Oh yes, out of over 50,000 customers I just single his old decrepit ass out and decided not to send his piece of shit paper!"

I proceeded to make him aware of all the efforts I have made to get to the bottom of why he wasn't getting his paper. I also made him aware that the problem seems to be at the Springfield Distribution Center in MA.

It was like talking to a brick wall. No matter what I told him or How I told him he just wouldn't listen.

Determined to place the blame on me. I started to get pissed. My tone became more sarcastic. After the third call I actually came out and asked him if he thought that out of 50,000 customers I just picked him out and held on to his paper.

When he called back today he tried waving around how he talked to his lawyer about this problem. I'm not really sure what that was suppose to accomplish because first of all Tactics like that only work on people who cares and I don't give a rats ass!

Secondly, even if you have any legal grounds it wouldn't be me you are going to come after. and even if you could, you wouldn't get much.

So Mr. Jaswell, by this time and tried my last nerve and now I'm being even more blunt with him. Not that it matters because he acts as if it is all going over his head.

So after all his ramblings he said he would give it a few more days (Like anything will be accomplished in a few days) and I told him that. Then I told him I would try to pull a miracle out my ass.

I have had numerous thoughts of his demise. Which left a big smile on my face.

The safer thought of cancelling his paper and refunding what is left on his subscription with a note to him stating: "Due to the reoccurring delivery problems we cannot seem to fix, I have decided it would be for the best to cancel your paper and refund what is left of your subscription fee" is probably the better form of action for me to follow through with.

The one case where the customer is NOT right!